Thank you for choosing m2 Collagen.

We are committed to providing high-quality products and excellent service.

Since dietary supplements are consumable goods, and for reasons of food safety, returns are not accepted unless the product is defective or incorrectly shipped.

Return / Refund Policy:

Non-returnable items:

All food and dietary supplement products are non-refundable once sold, except in cases of product defect or shipping error.

Refund eligibility:

If your order meets any of the following conditions, please contact our customer service within 7 days of receipt:

• The product is damaged or the packaging is severely compromise
• You received an incorrect item that does not match your order
• The product is expired or has a quality issue
  

Refund method:

Depending on the situation, we will provide a refund or replacement shipment.

Refunds will be issued to your original payment method, and processing typically takes 10–14 business days.

No-return required:

In some cases, you may not need to return the defective item to receive a refund or replacement. Our customer service team will confirm on a case-by-case basis.Thank you for choosing m2 Collagen.

We are committed to providing high-quality products and excellent service.

Since dietary supplements are consumable goods, and for reasons of food safety, returns are not accepted unless the product is defective or incorrectly shipped.

In some cases, you may not need to return the defective item to receive a refund or replacement. Our customer service team will confirm on a case-by-case basis.